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Support Technician

This position is based at Human Circuit’s Corporate Headquarters and Integration Lab in Gaithersburg, Maryland. Support Technicians provide customer support in-house and on-site by applying knowledge and understanding of signal flow, networks, equipment, software tools, and applications. A Support Technician always operates under the direction of a Human Circuit Manager or Supervising Engineer.

Responsibilities:

  • Support a comprehensive range of Broadcast, Audio Video, and IT solutions that are customized to client need and infrastructure.

  • Work within live video production environments that include cameras, mixing consoles, video switchers, encoders, and control systems.

  • Maintain, troubleshoot, and update IT networks and equipment that support AV and Broadcast operations involving routing, switching, control, and data storage that is specific to multimedia content.

  • Communicate troubleshooting efforts effectively and efficiently by working with Human Circuit Engineers, or reaching out to manufacturer support directly.

  • Document support effort, diagnosis, and results using Human Circuit’s Support Portal.

  • Read and understand system schematics, drawings, and statements of work.

  • Perform cable pulls between destinations, through ceilings, floors, walls, and conduits.

  • Terminate cable with solder, crimp, and punch down connections.

  • Adhere to Human Circuit’s system integration and troubleshooting standards.

  • Maintain a safe and organized work area that complies with safety and OSHA regulations both in-house and on-site.

  • Other duties as assigned.

  • Must be able and willing to do the following:

  • Learn and take directions.

  • Work and communicate in a team environment.

  • Competence in using various software applications, including word processing, spreadsheets, and web-based tools.

  • Quickly learn new systems and tools.

  • Comply with jobsite security, safety and screening requirements.

  • Comply with the policies as defined in Human Circuit’s Employee Policy Manual.

  • Have a valid driver’s license and reliable transportation.

  • Maintain a clean and professional appearance.

  • Lift up to 50lbs.

  • Climb ladders and scaffolding.

  • Use power tools.

  • Work overtime and/or travel out of town as needed per project requirements.

  • Uphold a courteous and professional attitude towards clients and coworkers.

Human Circuit is an equal opportunity employer.

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